If your item is damaged in transit you
must contact us by phone within 24hours of delivery or courier company may void
claim.
We will then give you a Return Authorization # (RA#) so you can
return goods immediately to us.
If your product is not as described or
does not operate normally, please email us at sales@drumpower.com.au for a
Return Authorization number (RA#) within 7 days from the date you received the
product.
Returns must be received by Drum Power Music
Factory within 14 calendar days from the date the RA# is issued. Products
received later than this date will not be accepted for return. Items must
be packed well - protecting the manufacturers carton.
Include either
your invoice or a copy of your invoice in the carton. Print the RA#
on the shipping carton. Packages without an invoice and visible RA#
will not be accepted. Customer is responsible for cost of return shipping
(unless otherwise arranged). Use the most convenient means of
shipping.
In the event of goods being damaged or faulty on
arival, a replacement product will be supplied unless item is not in stock
in which case a refund is provided (unless otherwise arranged).
In the event of a warranty claim, the
decision of goods being repaired or replaced is made by the manufacturer or
wholesaler.
Please note that shipping and
handling fees are not refundable. Goods returned to Drum Power COD will not be
accepted. Controlled return can be arranged under special circumstances by authority of Drum Power
only.
In some instances guitars may not be covered by transit
insurance unless shipped in a hardcase.
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